You have confirmed agreement to the following terms and conditions.
Satisfaction Guarantee
We stock quality pool and spa products and are confident that you will be very pleased with your purchase.
If your product is faulty or does not perform as expected, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and, where appropriate, arrange a repair, replacement or refund.
For approved faulty-product returns, we will cover the reasonable cost of returning the product to us and, where a refund is applicable, refund the purchase price of the product together with the reasonable return shipping costs.
This policy does not limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand law. Your rights under the Consumer Guarantees Act are not limited to 7 days.
Faulty or Incorrect Products
We take full responsibility for the safe arrival of the products that you order from us. We will replace at our expense any product that is damaged during transit, is the incorrect product or is deemed defective during manufacturing.
Conditions:
- Please contact us within 7 days, (or a reasonable period of time) of the date the product was received.
- The product must be returned in the same conditions it was received.
- Products damaged because of incorrect use, negligence or misuse will not be accepted.
- All components, accessories and original packaging must be returned.
- A copy of the original receipt must be included with the return.
If you have any questions about our return policy, please contact us on WhatsApp 027 557 5072 or through our contact us form.
Steps to return a product:
To return a product simply follow the steps below:
- Call, email, or Contact Us to discuss your concern.
- A pre-paid courier ticket will be sent to you for the return.
- Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
- Address the package as follows:
Pool Water Specialists, c/- PoolQuip, 20 Ascot Road, Māngere, Auckland 2022
or to a revised address as advised at time of reporting the issue.
- Ship the product to us using a the pre-paid label we will supply.
- Once your product is received, the return will be processed within 5 business days and a refund or exchange will be issued. Refunds will be issued via internet banking.